Positions Available

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Distress Line Lead

Family Counselling and Support Services for Guelph-Wellington is a multi-service Family Service agency providing support services to individuals, families, and children. FCSSGW is committed to strengthening individual, couple and family life; those dealing with physical, sexual and emotional abuse; trauma; helping people learn money management and strategies; supporting people with developmental challenges and those caring for them; and more.

With its acquisition of Community Torchlight, FCSSGW will be assuming distress line call-in and call-out programs supporting our community. The continuity of the telephone support services enhances FCSSGW’s capabilities to provide integrated and seamless services to the community.

FCSSGW is seeking a Distress Line Lead to join our team of professionals based in Guelph, Ontario. You will be working a member of the Leadership Team, as we journey into this exciting future.

The successful candidate will ensure a quality holistic approach to client care consistent with FCSSGW’s Mission, Vision, Values and Strategic Plan.

Key Accountabilities

• Champion Distress Line programs in the community, through outreach, communication and fostering awareness of the availability of this service
• Engage in direct client service on distress line as required when volunteers are unavailable
• Provide intake and coordination of call-out clients
• Responsible for providing supportive and administrative supervision to Distress Line programs including:
  • day-to-day supervision of personnel of the program,
  • ensuring job-related training for new volunteers,
  • scheduling and planning to ensure adequate phone line coverage to achieve described targets
• Participate in recruitment of qualified personnel
• Ensure the timely preparation of accurate reports for submission as required for funders
• Support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements

Qualifications

• A post-secondary degree or diploma in a social service field
• Demonstrated volunteer management experience and coaching to foster success
• Five or more years of experience in a similar role/environment
• Excellent interpersonal and communication (verbal and written) skills
• Strong time management and organizational skills
• Demonstrated proficiency in operation and use of a computer, related technologies and software required for the role(s) (MS Office, iCarol)
• Ability to work flexible hours (including evenings and Saturdays)
• Demonstrated ability to work sensitively with people from many cultural backgrounds, levels of ability and income levels
• This position requires the candidate to produce a Vulnerable Sector Check satisfactory to the agency prior to the commencement of employment
• Travel, requiring valid driver’s license, automobile insurance, and road-worthy vehicle

Remuneration includes full Group Extended Health and Dental Benefits and Group RRSP program.

Interested applicants are invited to submit a resume and cover letter by 5:00 p.m. on Friday, October 25, 2019 by email to Jan Penner, Coordinator People and Learning, at janpenner@familyserviceguelph.on.ca. 

FCSSGW believes in a diversity-friendly work environment and encourages all people with the above qualifications, including those of all cultural backgrounds, ethnicities, sexual/gender identities, abilities, and beliefs, to apply.

We thank all applicants for their interest in this position and regret that we /are able to contact only those being invited for an interview.

In accordance with the Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act (AODA) and the agency’s Accommodation Policy, accommodations will be provided at any point throughout the hiring process, provided the candidate makes
their accommodation needs known to FCSSGW.

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Clinical Therapist

Family Counselling and Support Services for Guelph-Wellington (FCSSGW) is seeking applications for a full time Clinical Therapist to serve residents of Guelph and Wellington County. This position is primarily based at the agency’s Guelph location.

Key Accountabilities

• Provide assessment, counselling, and/or education to individuals, couples, families and groups.
• Be comfortable leading a group, a workshop, a project, or a program.
• Provide consultation with or supervise interns, volunteers, and/or employees of community partners, when necessary.
• Complete client documentation in a timely and professional manner.
• Communicate with Justice personnel (Crown, Probation and Parole) as needed.
• Ensure a holistic, quality approach to client care consistent with FCSSGW’s Mission, Vision, Values and Strategic Plan.
• Ability to provide services in a second language (in addition to English) will be considered an asset.
• Available to work flexible hours (evenings and/or weekends), required.

Qualifications

• A Masters-level degree in Social Work or Psychotherapy.
• Registration in good standing with the College of Registered Psychotherapists of Ontario,
• CRPO approved Clinical Supervisor, or can meet the requirements for approval at time of hire.
• 5 years counselling experience in a trauma-informed human service agency or counselling/psychotherapy setting.
• Demonstrated knowledge and understanding of therapeutic theories as they relate to domestic violence and trauma.
• EMDR training an asset.
• Demonstrated knowledge and understanding of the dynamics of adult learning.
• Demonstrated proficiency in operation and use of a computer, related technologies and software required for the role(s).
• Ability to work both independently and as part of a team.
• Knowledge of the social service, justice, and health sectors an asset.
• Valid driver’s license, appropriate automobile insurance as required by FCSSGW.
• Knowledge and experience working with Microsoft Office Suite.
• Knowledge and experience working with Caseworks or other similar Client Management Software an asset.
• This position requires the candidate to produce a Vulnerable Sector Check satisfactory to the agency prior to commencement of employment.

Interested applicants are invited to submit a resume and cover letter by Friday June 14, 2019 at 5:00 p.m. by email to: janpenner@familyserviceguelph.on.ca

FCSSGW believes in a diversity-friendly work environment and encourages all people with the above qualifications, including those of all cultural backgrounds, ethnicities, sexual/gender identities, abilities, and beliefs, to apply.

We thank all applicants for their interest in this position and regret that we are able to contact only those being invited for an interview.

In accordance with the Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act (AODA) and the agency’s Accommodation Policy, accommodations will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to FCSSGW.

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